This website introduces the business details of LG H&H Tokyo R&D Center (hereinafter referred to as “our company”).

Privacy policy

Our company promotes personal information protection by establishing a personal information protection policy as shown below for our personal information protection policy system so that all employees can recognize the importance of personal information protection and respond appropriately.

Management of personal information

In order to keep your personal information accurate and up-to-date, and to prevent unauthorized access, loss, damage, deformation, or leakage of personal information, we strictly manage personal information by taking necessary measures such as maintenance of the security system, maintenance of the management system, thorough employee training, and implementing various safety measures.

Purpose of use of personal information

On this website, personal information such as your name, e-mail address, and phone number may be required to be entered when a customer is making an inquiry, and such personal information will not be used for any other purpose once entered.

The personal information provided by the customer shall be used when the company contacts the customer, provides business information, answers questions, and sends e-mails or data.

Personal information collection items

This website collects the following personal information items.

  • Purpose of collection
    • To respond relating to contact inquiries
  • Collection items
    • Full name, phonetic name, phone number, e-mail address, inquiry details (title, content)

Period of retention and use of personal information

Personal information is processed and retained within the retention and use period of personal information in accordance with laws and regulations, or the retention and use period of personal information agreed upon when collecting personal information from the information provider.

When the purpose of collection or provision of personal information is achieved, the user's personal information shall be destroyed without delay.

  • Retention period
    • 1 year after answering and consulting in relation to a contact inquiry


We may subcontract certain services and provide personal information to a third-party subcontractor to the extent necessary. In such case, we will conclude an agreement on handling such personal information with these subcontractors and conduct appropriate supervision. When a subcontractor is located outside of Japan, we will implement safety management measures that we deem appropriate and comply with the legal system in the country or region where the contractor is located.

  • Countries or regions to which personal data is transferred: South Korea

Prohibition of disclosure or provision of personal information to third parties

Our company shall appropriately manage personal information provided by customers and shall not disclose personal information to third parties except in the following cases:

  • After obtaining the customer's consent
  • In the case of disclosure to a third party entrusted by our company to implement the service desired by the customer
  • When it is required in accordance with laws and regulations

Responding to requests for disclosure, correction, or deletion

If a customer wishes disclose, correct, or delete their personal information, we will comply after verifying the customer’s identity.

Compliance of laws and norms, revisions

Our company shall comply with Japanese laws and other applicable norms regarding the personal information we hold, and at the same time shall strive to appropriately review and improve the details of this policy. The revised privacy policy shall take effect from the time when the user is notified or posted on our company's website.


For inquiries regarding our handling of personal information, please contact us below:


Enacted on [May 9, 2022]